We'd love to hear your feedback!
We work hard to listen to your ideas, suggestions, and complaints! We strive to keep improving on our West Lafayette storage and shipping service each year!
Before you contact us...We are happy to answer any questions and help you through the process, but we appreciate your patience during the busiest days, when we have a large spike in call volume.
- Please remember that our movers can show up at any point during the arrival window, not necessarily the beginning.
- Please wait until the end of your arrival window before contacting the office.
When is the Purdue University office open?
Office Hours During Spring and Fall
West Lafayette storage is extremely seasonal because most students move in and out at the same time. So we hire extra customer service representatives during the busiest parts of the year. In the month before our busiest weeks (official move-in and move-out), our business hours will be 9:00am-6:00pm(et) every day. During official move-out and move-in, we extend our office service hours until 2-hours after the final appointment each day.
Move-Out and Move-In
Demand for storage in West Lafayette increases dramatically during finals week. Please note that call volumes may occasionally spike higher than anticipated. If you call do not reach a live person, then all of our representatives are busy with other calls. Please leave a message and our office will return your call as soon as possible. Messages are answered before live calls, in the order they are received. At busier dorm locations, your crew may be helping other people in the building. You may be able to check in with your crew directly outside the front of the building, just look for our movers.
Office Hours During Off-Season
In order to keep costs low, we may leave the office frequently during our less busy months like the winter and the early summer months. This is because during these times, we typically only receive a couple calls throughout the day. During these periods, we rely on our voicemail, and check email and voicemail several times each day (Mon-Sat 8:30am-5:30pm est). Please leave a message or send an email and we will get back to you as quickly as possible.