We'd love to hear your feedback!
We strive to improve our Bloomington storage and shipping service each year, and will work hard to listen to your suggestions, ideas, and complaints!
Before you contact us...We are happy to answer any questions and help you through the process, but we appreciate your patience during the busiest days, when we have a large spike in call volume.
- Please remember that our Bloomington movers can show up at any point during the arrival window, not necessarily the beginning.
- Please wait until the end of your arrival window before contacting the office.
When is the Bloomington storage and shipping customer service office open?
Office Hours During Spring and Fall
Bloomington storage is an extremely seasonal business, so our customer service staff flexes with demand. Leading up to our busiest weeks (official move-in and move-out), we will have normal office hours between 9:00am-6:00pm(et) every day. During official move-out and move-in, our customer service hours are extended to 2-hours after our final appointment, which is often midnight or later.
Move-Out and Move-In
Most students want storage in Bloomington at exactly the same time. Please note that call volumes may occasionally spike and be higher than expected. If you do not reach a live representative, then all of our representatives are on the phones. Please leave a message and we will return your call as quickly as possible. Messages are answered before live calls, in the order they are received. At busier dorm locations, you may be able to check in with your crew directly at the front of the building, just look for our movers.
Office Hours During Off-Season
In order to keep costs low, we are often out of the office during our less busy months like the winter and the early summer months, when we may only receive a couple calls each day. During these times, we rely on our voicemail, and check messages several times throughout the day (Mon-Sat 9:30am-5:30pm est). Please don't hesitate to leave a message or send an email and we will get back to you as soon as possible.
Don't worry! We will not run out of Bloomington storage space!
Our warehouse is extremely large and we can accomodate appointments throughout the summer and winter.